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Genesis has designed and developed Efficall exclusively for NBFCs and Banks. Efficall is the preferred choice of software when it comes to dues recovery solution for defaulting clients. This versatile software also allows financial institutions to make awareness calls to clients when a loan is dispersed and also to make EMI due date reminder calls to clients.

Efficall is a web-based accounts and tracking software that automates the recovery cycle, by integrating internal and external collection agencies. What makes this software unique is that it was developed in consultation with the leading banks professionals as it was developed specially for their Recovery Agents and Recovery Brokers.

Efficall is an ideal assistant for collection officers of a Bank or NBFC. This automated software takes care of the Telecaller module as well as handles the back-office task. The software intelligence decides which customer to call. This helps the Telecaller to concentrate on the calls and enhances the productivity. Field and back-office functions like recording the payments are also taken care of by this system.

The system generates extensive MIS reports for the management purpose. It also identifies customers on the basis of given parameters, ensures risk-based allocation of cases among single or multiple collectors, and streamlines tracking and follow-up of customers with amounts due to the company.

Some of the highlights of the product are:

  • Allows Tele-callers to be more focused on the core job of collection
  • Online and offline reports for better management
  • Optimizes collection process by sequencing, parameters and configurations etc
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